Frequently Asked Questions (FAQs) about the HiFives Platform

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  • Frequently Asked Questions (FAQs) about the HiFives Platform

Read the FAQs and the answers to your queries

FAQs 1. How do I login into the HiFives Platform?

Please go to https://app.hifives.in and click on the login link on the page.

If you are using Office 365 or Google Workspace ID to login, please use the appropriate button.

If your organization is using an SSO from the intranet/ HRMS, you can log into HiFives by clicking on the relevant link. For the first time, you might receive an OTP on your official email ID, which you need to enter on the HiFives page for verification.

Post this, you will not receive any OTP when you click on the SSO link on the intranet.

FAQs 2. I am unable to log in/ getting an error while trying to log in. What should I do?

Please reset your password by using the Forgot Password link  https://www.app.hifives.in/session/forgot-password on the login page and entering your official email ID.

The password reset link will be sent to your email ID.

You can set a new password by clicking on that link. If your organization is using an SSO, please get in touch with your organization’s HR program manager or email us at contactus@hifives.in

FAQs 3. My account does not exist in HiFives. Or my account is deactivated. What is to be done?

Please contact your organization’s HR/ program manager to get your account created on reactivated in HiFives.

Alternately, email us at contactus@hifives.in

FAQs 4. Which browser should I use for viewing HiFives?

The platform has been designed to work across latest versions of all browsers.

It will work best with the new Microsoft Edge, Internet Explorer 11 and Chrome 6.

On older versions of browsers, certain features of the platform might not work properly.

FAQs 5. I am getting a warning that the ‘site is not secure’ while trying to log in or submitting a nomination request. What should I do?

This will happen only on the Chrome browser due to an experimental setting.

Type chrome://flags/ in the Chrome address bar and go to the settings page, Search for ‘Mixed forms interstitial’ and disable this setting. You will need to re-launch Chrome for it to take effect.

However, if you are still facing a problem, please contact us at contactus@hifives.in

FAQs 6. What do I do if the page doesn’t behave the way it should?

Please reload the page by doing a hard refresh – CTRL F5.

If the problem persists, please delete the temporary internet files/ cache of the browser and restart the browser. Also, please check the browser version.

However, if the problem still persists, please email us at contactus@hifives.in

FAQs 7. I am not able to find the employee I want to nominate. What should I do?

Please contact your organization’s HR/ program manager. Alternately, email us at contactus@hifives.in

FAQs 8. I am unable to submit the nomination. What should I do?

Please do not use any special characters in the citation box or business justification box e.g. & )(.

However, if the problem persists, please email us at contactus@hifives.in

FAQs 9. I am not able to see a particular feature e.g. Approve or Nominate. What should I do?

Please contact your organization’s HR/ program manager.

If the problem persists, please email us at contactus@hifives.in

FAQs 10. How do I use the reward points in my HiFives account?

You can redeem the reward points for e-gift cards/ vouchers from the Redeem module.

1. Just click on the Redeem link in the main menu.

2. You can choose from the brands of e-gift cards available for your location.

3. Select the brand and the denomination/ amount of the e-gift card and add to the cart.

4. Proceed to checkout and enter the email ID to which you want the e-gift cards to be delivered. Go ahead and place the order.

5. You will receive an order confirmation email immediately.

Your e-gift card will be delivered within the expected timelines mentioned in the order confirmation (usually within 24 hours).

FAQs 11. The order status is showing as delivered, but I haven’t received the e-gift voucher/ card. What should I do?

Please check if the gift card/ voucher was delivered to your spam/ junk mail folder in the email that you have specified at the time of placing the order (e.g. Gmail).

You can also find the voucher details in your HiFives account under My Account > My Orders.

If the problem persists, please email us at contactus@hifives.in

FAQs 12. The e-gift card/ voucher I received is not working on the website/ store. What should I do?

Please check that you are entering the right code and PIN.

Also, ensure that the voucher/ card has not expired or used already.

You can check the terms and conditions on the delivery email, brand’s website or contact the customer service helpdesk of the brand to ensure that you are following the right steps to use the card/ voucher.

However, if you are still facing problems, please send us an email at contactus@hifives.in with the order number (and the screenshot of the issue, in case you are using it online).

FAQs 13. My profile information and other details are incorrect. What should I do?

Please contact your organization’s HR/ program manager. They will be able address this issue.

FAQs 14. I need more help in using the platform. Whom should I contact?

Please contact the HiFives Helpdesk at contactus@hifives.in For faster resolution, please include a screenshot of the issue you are facing

About HiFives

  • HiFives is an employee rewards, recognition, and engagement Software-as-a-Service Platform that enables organizations to digitize, automate, and transform their employee experience.

  • The platform enables supervisors and co-workers to nominate, recognize, and reward employees using a points-based system for performance, demonstrating core values, learning and development, innovation, and other criteria. Also, it enables approvals and budgeting.

  • HiFives has social features such as a wall of fame and gamification features such as leaderboards, e-certificates, and digital badges. Also, it has a global redemption system with country-specific e-gift card options in 25+ countries worldwide. HiFives also incorporates many best practices of employee rewards and recognition.

  • HiFives integrates with all leading HRMS systems, Office 365, Google Workspace, MS Teams, Slack, and other popular workplace tools. Also, it provides APIs for integration with dozens of other systems, such as CRM, LMS, PMS, etc.

  • HiFives helps large enterprises, growth organizations, and startups drive employee motivation, reinforce corporate values, and create a culture of appreciation. Its clients include leading companies such as Asian Paints, Aditya Birla Capital, Carl Zeiss, HDFC AMC, Landmark Group, Hindalco, MediBuddy, Matrimony.com, and many others.