R&R tool

Would you build your own internal R&R tool?

Well, you might especially if you are a large technology company and you can spare a few tech resources for 6 months or so, you might be able to build your own in-house R&R tool complete with different award types and points based reward system. You might also be able to include a redemption store with select products such as company branded merchandize and gift vouchers. Your line managers would be able to use the tool to reward their team members with points; team members can then redeem their points against the catalogue of products which are finally delivered by a third-party vendor.

Simple enough! So what are the advantages?

  • To start off with, the tool seems to come at no incremental cost to the company
  • It is completely customized with the company branding and the required workflows
  • It might integrate better with existing corporate systems and the intranet
  • Since the tool is managed by an internal team, making changes seems easy

Sounds great? Are there any challenges?

  • Resources for building and maintaining internal tools might not be as easy to get and they might come at some (opportunity) cost internally
  • Internal tools might lack the flexibility for making changes for future requirements
  • They might not incorporate best practices from the industry (they might just get stuck in time)
  • Choice, convenience and experience might be compromised especially when it comes to redemption
  • It might take a lot of bandwidth from the HR team to manage the tool and the entire process in-house

Taking a balanced view of things; while in the short run it might make sense to go ahead and build your own R&R tool especially if you have the available resources; but in the longer run it might not turn out to be such a wise investment. You decide!

-by HiFives


Published by

HiFives Team

HiFives is a global software-as-a-service platform for employee rewards and recognition. The HiFives team partners with its clients to understand, design and deliver employee rewards and recognition program through the HiFives platform incorporating industry best practices and thought leadership.

Leave a Reply

Your email address will not be published. Required fields are marked *