Employee recognition software is critical for creating a culture of appreciation and driving employee engagement in the organization. However, if the current system is not giving the desired results; it might be the time to change the employee rewards and recognition platform.
Recognition is extremely impactful in any work environment and boosts the motivation and performance of employees significantly.
A good recognition platform helps in driving deeper employee engagement besides making the rewards program fair, connected and operationally efficient.
It also helps in making the recognition program more integrated with the core values and culture of the organization.
Most importantly, it enables employees to be recognized for their achievements in real time.
Most organizations select the best recognition platform after careful consideration of the various factors that determine their efficiency and effectiveness.
However, the effectiveness of even the best systems needs to be re-assessed from time to time.
Business and work environments are constantly changing. These changes can severely impact the effectiveness of even the most perfect recognition platform.
Given this, organizations might have to look for more advanced and relevant recognition solutions to continue driving higher employee engagement.
Organizations must regularly assess the suitability of their rewards and recognition platform based on current and future needs.
Organizations need to keep an eye out for any gaps that might arise concerning the existing platform. This should prompt them to start looking for a new one.
1. Lack of Flexibility of the Solution
2. Poor Interoperability with Other Systems
3. Lack of Regular Product Upgrades
4. Inadequate Post-Implementation Support
Businesses today are undergoing rapid changes in sync with changing market needs.
Hence, flexible employee recognition software should be able to respond to changing business requirements and allow easy reconfiguration.
However, if the current platform is not flexible enough to take care of these changes, it needs to be replaced.
Not doing so can make the recognition program obsolete and ineffective.
Lack of proper integration with other platforms such as HRMS and Intranet can make platform access and data sharing cumbersome.
Also, poor integration capability with tools such as Microsoft Teams and Slack can make the recognition system like an ‘island’, leading to lower usage of the system and eventually poor traction in the program.
In such a scenario, it might be better to switch to a new platform that has better integration features.
Social media integration with Facebook and LinkedIn plays an important role in enhancing the effectiveness of any employee recognition program.
However, if the recognition platform does not provide proper integration with social media tools, the program might lose its effectiveness.
A good employee rewards and recognition software gets upgraded regularly.
These upgrades help in resolving existing product issues, adding new advanced features, and improving configurability and integration with other systems.
Hence, if there are few upgrades to the platform, the organization should start looking for more agile and responsive platforms.
A stagnant employee recognition platform can slowly kill an otherwise well-designed and implemented program.
Customer support after implementation of the recognition software is critical to the success of the program.
Hence, if the organization is not getting adequate support, it is time to look for a new employee rewards and recognition platform.
Employees should be able to get help and support through live chat, chatbots, email, phone, ticketing system, FAQs, etc.
The HR should be able to receive support from an account manager for urgent issues, important queries, and change requests as well as get new ideas and best practices for enhancing the program.
A good employee recognition platform can provide amazing results by enhancing the organization’s culture and employee retention through a seamless experience.
Constantly monitoring and benchmarking the effectiveness and relevance of the recognition program and the platform being used is essential for organizations to understand when to change their employee rewards and recognition platform.
Lead author: Sagar Chaudhuri, the Co-Founder and CEO of HiFives. He is an HR Tech Evangelist with over 25 years of experience in the corporate world and entrepreneurship. In the past, Sagar has worked with companies such as Genpact, Infosys, and ICICI Bank, in leadership roles. He has an engineering degree from IIT Kharagpur and an MBA from IIM Lucknow. Connect on LinkedIn
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